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How to Answer the Phone Like a Pro

Answering the phone is often the first point of contact between a business and its customers. It’s a crucial moment that sets the tone for the entire customer interaction. Whether you’re a seasoned

Why Your Business Needs to Use Live Chat

In the fast-paced world of customer service, businesses are continually seeking innovative ways to enhance communication and provide seamless support. One such tool that has gained prominence is live chat. Offering real-time, text-based